Help

If you need assistance with ordering or have specific questions, please don’t hesitate to get in touch with us. We can reached by clicking here or by calling 1.347.457.5385.

Our support hours are: Mon - Fri: 10am-6pm ET.

For Press Inquiries please click here.

Shipping

All orders ship Monday – Friday. Domestic orders will ship via UPS and International orders typically ship via USPS Priority Mail. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please be sure your delivery address is both correct and secure. We are not responsible for packages after they are delivered to the requested address.

Please contact us if you have any questions about your order by email help@home-coming.com or telephone 1.347.457.5385.

Please allow 24-36 hours to process your order. We do not ship on weekends. Occasionally items may be oversold. If an item is sold out, you will be notified via email or telephone. You can choose to wait on the back-ordered item or the item can be voided and the purchase amount refunded.

Please note, for purchases outside the USA, your bank may charge an international processing fee. You are responsible for any additional duties or import fees.

Returns

Items can be returned for store credit within 14 days of receipt as long as product is in its original condition and returned to us with original packaging. All shipping fees are non-refundable and return shipping costs are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages, and have the right to deny returns if the merchandise is not in re-sellable condition, and/or does not meet our policy requirements. All sale items are final sale. Before returning any items please contact us by email at returns@home-coming.com. 

Terms & Conditions

In using home-coming.com you are agreeing to the terms and conditions that are displayed on this page. Please review these terms and conditions as upon entering home-coming.com constitutes your agreement to follow and abide by these terms. If you choose to deny these terms and conditions please do not use home-coming.com.

Homecoming reserves the rights to update and change the terms and conditions at any time. By visiting home-coming.com you accept the terms and conditions as specified this page after any modifications to these terms. Please continue to review the terms and conditions after each visit to the site.

All content of this site home-coming.com is the sole property of Homecoming NYC Inc. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Homecoming NYC Inc.

You agree to indemnify, defend and hold Homecoming harmless from and against all losses, claims, damages, expenses and costs, including attorneys’ fees resulting from any violation of these terms and conditions related to your account by you or any other person accessing the site using your account.

If you would like to remove your information from our database, change your information, or opt out of receiving communication, you may contact us by email hi@home-coming.com.

Homecoming is committed to facilitating the accessibility and usability of our Site. Our efforts to make the Site’s content accessible and user-friendly for everyone are on going. For any questions or concerns about the accessibility of a certain webpage on the Site, or for any assistance, please contact us here. Please be sure to mention what you feel is not user-friendly, or accessible to people with disabilities so we can make every effort to address.

Privacy

Personally-identifiable information (such as your name, address, e-mail address, or phone number) will not be collected unless given by you voluntarily and knowingly. In the case that you do submit personally-identifiable information to us, it may be stored by Homecoming and may be used by Homecoming to contact you.

When visiting our website, certain information is automatically collected including your device, web browser, IP address, time zone, as well as any cookies that we have submitted to your device. In addition to that, we also collect information about each individual page or product that you view, what website or search terms referred you to the website, and information about how you interact with the website.

Your personally-identifiable information WILL NOT be sold, rented or disclosed to a third party for use in marketing or solicitation. Homecoming will confidentially maintain your personal information and will use it only to enhance or support your relationship with us.